Cancellation and Refunds
Last updated: 27 September 2026
This policy explains how to cancel an order, and how and when your money comes back.
In short: if we cannot confirm or deliver your order, you get every rupee back automatically. You never pay a cancellation fee.
Before you pay
Nothing is charged. If you do not complete payment before the link expires, the order is cancelled on its own. A link from our website is valid for 2 hours; a link we send you on WhatsApp is valid for 12 hours. The link itself tells you when it expires.
After you pay, before we confirm
- Our godown confirms every order within 24 hours of payment.
- If we cannot fulfil your order, for example because an item is out of stock, we cancel it and refund you in full automatically.
- If we do not respond within 24 hours, the order is cancelled and refunded in full automatically.
- You can also cancel at this stage by calling or messaging us. We refund you in full.
After we confirm, before delivery
You can cancel by calling or messaging us before your order leaves our godown, and we refund you in full.
After delivery
- Damaged, wrong or missing items: tell us within 48 hours of delivery, with photos. We will replace the item or refund it in full, at your choice.
- Unused items you no longer need: you may return them within 7 days of delivery if they are unused, not installed, and in their original condition. We refund the product price; return transport may be charged at cost, and we will tell you the amount before you agree.
- Faults after installation: these are covered by the manufacturer's warranty. We will help you raise the claim.
How refunds are paid
- Refunds go back to the same method you paid with (card, UPI or netbanking), through Razorpay.
- Automatic cancellations are refunded as soon as the order is cancelled. Cancellations you ask for are refunded within 1 working day of your request.
- Your bank usually shows the money within 5 to 7 working days after the refund is issued. The exact time depends on your bank.
- The full amount you paid is refunded, including GST.
How to cancel or report a problem
Message us on WhatsApp or call us with your order number. Details are on the Contact Us page.